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As a fully-integrated direct marketing company, DME is committed to providing its clients with total IN-HOUSE marketing solutions at our 11-acre Daytona Beach production facility.
Every element of DME’s relationship marketing campaigns are conceived, produced, tracked, and reported in-house: from print, telephony, internet, video, and delivery, making DME a single source solution for every direct marketing need.
History
Mike Panaggio founded DME in 1982.
Since then, DME has grown from a start-up (only seven employees!) to a fast-paced, vertically integrated marketing company that employs over 500 people.
Today, DME is able to provide interactive communications to customers and prospects by integrating existing data with customer survey responses and other proprietary information: sophisticated, personalized direct marketing that works!
Production Facility
DME’s state-of-the-art 11-acre complex spans over 120,000 square feet of production, printing, telephony, internet, office and warehouse facilities. We have our own video greenscreen soundstage and even have an on-site branch of the US Post Office!
Our campus is not only home to our cross-media production facilities, but also houses a deli, hair salon, and work-out gym with an onsite physical trainer.
DME Call Center
DME’s Customer Interaction Center (CIC)
has over 150 trained CSRs and offers both inbound and outbound call services. Those include live calls and pre-recorded messages like voice broadcast and interactive voice response.
Our telephony services not only increase customer satisfaction and loyalty, but closing ratios and gross profit. They are all tied in to our tracking and reporting engine that displays results on a password-protected website.
DME’s Call Center receives an average of 600 inbound calls daily, and can process almost 2100 calls per hour.
DME Campus Tour
We always invite our customers and prospects to visit DME here at our 120,000 square foot facility in Daytona Beach. You can see all of our variable four color printers in action, watch our call center in action, and if you're lucky, even watch a live video production at our greenscreen soundstage!
Our guided tour through the DME Campus is like walking through a theme park. We have multimedia presentations throughout the campus where a video host takes you behind the scenes of what makes DME a leader in cross-media marketing and results.
Consider this your open invitation to visit us and tour DME!
