Through phone communication with prospects and customers, we gather
market intelligence which not only increases customer satisfaction
and loyalty, but also increases closing ratios and gross profit.
Operating 7 days a week, 24 hours a day, our automated predictive
dialer makes an average of 52,587 calls per day. That is about
43.82 calls per minute. We have the capacity to send up to 75,000
automated messages per hour.
While we certainly have the equipment, our Customer Service Representatives
are the heart of our Customer Interaction Center. With over 128 trained
CSRs handling the inbound/outbound calls for all of our customer acquisition
and retention programs, the Customer Interaction Center can process
up to 2096 calls per hour, and receives an average of 600 inbound
calls daily.
Because we recognize that the quality of the people on the phone is
an important part of any telephony program, our customer service operators
are not only screened and supervised, but work in a professional,
relaxed environment that is conducive to quality customer interaction.
Things like flat-screen monitors that are easy on the eyes, soothing
music that reduces tension, and living plants that act as natural
workspace “walls” rather than confining cubicles put our CSRs in the
perfect state of mind to make your calls and make your customers and
prospects happy, too.
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